Delivery & Returns
SHIPPING
FREE POSTAGE within Australia for orders over $100
Orders under $100 will incur a $9.95 shipping fee
We currently only ship to Australia.
Delivery times are dependent on your location but are typically 2-4 working days within Australia.
Important information
All goods will be delivered by Australian Air Express (AAE) and is free of charge.
All orders require a signature upon receipt. Therefore, we recommend you provide an address where you will be located during office hours. If you provide a work address, please include full details including business and receivers name. Should there be nobody available to sign for your delivery; a card will be left and the parcel taken to your local post office.
No delivery will therefore be permitted to a Postal Box or similar address.
We are unfortunately unable to redirect orders once items have been dispatched.
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We cannot be held liable for any delay in delivery and the above time is as provided to us by the Freight company.
All prices are in Australian dollars.
RETURNS
Our Returns Policy is in addition to your rights under the Australian Consumer Law.
We want you to be completely happy with your purchase, so if you change your mind about an item, we will exchange it or give you a refund, provided that it's returned to us in its original condition and packaging, unworn, unwashed, and with all labels intact. Please include a copy of your original invoice as we will require this to process the refund. Requested exchange items are subject to availability.
Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.
Returns and exchanges are accepted on merchandise within 31 days of receipt.
PLEASE NOTE: Shipping and handling charges are non-refundable. If you return a product on which duty and tax has been paid, Seafolly are unable to refund such duty or taxes.
Where do I send my return or exchange?
Please send your return or exchange to:
Seafolly Website Returns
PO Box 873
Mascot NSW 1460
AUSTRALIA
Simply securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using a TRACKABLE service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).
We reserve the right to reject the returns of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you.
Refunds
Your refund will be processed in the original form of payment within 7 business days of us receiving your package in accordance with our Returns Policy. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Seafolly.
PLEASE NOTE: Unless your garments are faulty, shipping and handling charges will not be refunded and we will not pay for the cost of sending the goods back to Seafolly.
Replacements/Exchanges
We are more than happy to exchange for another size, colour or item, subject to availability.
Exchange for an item of the same value
Should the item you wish to exchange be of the same value as the original item, please mail back the unwanted item and we will post out an exchange free of charge.
Exchange for an item of a different value
Original payment by Paypal?
We will process a full refund and you will need to place a new order for the replacement item. Payment adjustments cannot be made via Paypal.
Original payment by credit card?
Any difference due will be charged or refunded to the card used to pay for the original order.
Should you wish to contact us, please call 1300 420 811 (+61 2 9291 8309) or email shop@seafolly.com.au
Seafolly Website Returns
PO Box 873
Mascot NSW 1460
AUSTRALIA
