Delivery & Returns
FREE POSTAGE within Australia for orders over $100
Orders under $100 will incur a $9.95 shipping fee
We currently only ship to Australia. Please provide the delivery address where you will located during business hours to avoid any delays in receiving your order.
Sorry, we do not deliver to PO Boxes
Delivery times are dependent on your location but are typically 2-4 working days within Australia.
All goods will be delivered by Startrack. Once your goods have been dispatched, we will email you with a tracking number. You can track your parcel here
All orders require a signature upon receipt. Please provide an address where you will be located during office hours. If you provide a work address, please include full details including business and receivers name. Should there be nobody available to sign for your delivery; a card will be left and the parcel taken to your local post office or freight depot.
No delivery will therefore be permitted to a Postal Box or similar address.
We are unfortunately unable to redirect orders once items have been dispatched.
Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.
All prices are in Australian dollars.
ONLINE STORE RETURNS POLICY
Our Returns Policy is in addition to your rights under the Australian Consumer Law.
We want you to be completely happy with your purchase, so if you change your mind about an item purchased on the online store, we will exchange it or give you a refund, provided that it's returned to us in its original condition and packaging, unworn, unwashed, and with all labels intact.
Please include a completed Returns Form enclosed in the package as we will require this to process the refund.
Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.
Returns and exchanges are accepted on merchandise within 31 days of receipt. Refunds will be processed in the method by which original payment was made, within 7 business days.
PLEASE NOTE: Shipping and handling charges are non-refundable. If you return a product on which duty and tax has been paid, Seafolly are unable to refund such duty or taxes.
Where do I send my return or exchange?
Please send your return or exchange to:
Seafolly Website Returns
PO Box 873
Mascot NSW 1460
Simply securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using a TRACKABLE service to the above address that provides you with a tracking number. This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves.
Can I take my return or exchange instore?
Yes, you can return or exchange items at the below Seafolly Concept stores only. Please note, you are unable to return items purchased on Seafolly.com.au to any other Seafolly Concept stores or stockists other than those locations listed below.
Simply take in the item, along with the enclosed return form to any of the above retail stores. Refunds will be processed in the method by which original payment was made, within 7 business days.
Should you wish to exchange for an item of the same value, an exchange can be processed in store should the stock be available. Should you wish to exchange for an item of a different value, you will need to pay for the new item in full in store and we will process a full refund for the returned item as per above refund information. We can not unfortunately refund part-payments or take additional payments should the exchanged item be of a different value to the original item.
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We reserve the right to reject the returns of goods which are not returned in accordance with our Returns Policy.
Your refund will be processed in the original form of payment within 7 business days of us receiving your package in accordance with our Returns Policy. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Seafolly.
PLEASE NOTE: Unless your garments are faulty, shipping and handling charges will not be refunded and we will not pay for the cost of sending the goods back to Seafolly.
We are more than happy to exchange for another size, colour or item, subject to availability. Exchanges can take up to 7 days to process. Should you wish to receive the replacement item sooner, send back the unwanted item for a refund and place an order immediately for the new item.
We will accept up to one exchange per order. Should you wish to return the exchange item, we are more than happy to process a refund, should it meet the Returns Policy requirements.
Exchange for an item of the same value
Should the item you wish to exchange be of the same value as the original item, please mail back the unwanted item and we will post out an exchange free of charge.
Exchange for an item of a different value
Any difference due will be charged or refunded to the card used to pay for the original order. Should we need to charge an additional amount, a customer service representative will contact you to take the additional payment over the phone.
Should you wish to contact us, please call 1300 420 811 (+61 2 9291 8309) or email email@example.com
Seafolly Website Returns
PO Box 873
Mascot NSW 1460