Delivery & Returns


SHIPPING - AUSTRALIA

FREE POSTAGE within Australia for orders over AUD$100. Orders under AUD$100 will incur a AUD$9.95 shipping fee.

Delivery times are dependent on your location but are typically 1-4 working days. Regional areas outside of metro areas, typically add an additional day to delivery estimates.

Important information

All goods will be delivered by Startrack. Once your goods have been dispatched, we will email you with a tracking number. You can track your parcel here 

Please provide an address where you will be located during office hours. All orders require a signature upon receipt. If you provide a work address, please include full details including business and receivers name. Should there be nobody available to sign for your delivery; a card will be left and the parcel taken to your local post office or freight depot.

We are unfortunately unable to redirect orders once items have been dispatched.

Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.

SHIPPING - UNITED STATES

FREE POSTAGE within the United States for orders over USD$150. Orders under USD$150 will incur a USD$15 shipping fee.

Delivery times are dependent on your location but are typically 2-4 working days. Regional areas outside of metro areas, typically add an additional day to delivery estimates.

We are not shipping to Guam and Puerto Rico at this time.

Important information

All goods will be delivered by DHL. Once your goods have been dispatched, we will email you with a tracking number. You can track your parcel here 

Please provide an address where you will be located during office hours. If you provide a work address, please include full details including business and receivers name. DHL will collect a signature at the point of deliervy. Should there be nobody available to receive the parcel, the parcel will be left at the address if the site is deemed secure. If the site is not secure, DHL will reattempt the delivery on another date.

We are unfortunately unable to redirect orders once items have been dispatched.

Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.

 

ONLINE RETURNS POLICY - 31 DAYS

Our Returns Policy is in addition to your rights under the Australian Consumer Law.

We want you to be completely happy with your purchase, so if you change your mind about an item purchased on the online store, we will exchange it or give you a refund, provided that it's returned to us in its original condition and packaging, unworn, unwashed, and with all labels intact.

Please include a completed Returns Form enclosed in the package as we will require this to process the refund.

Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.

Returns and exchanges are accepted on merchandise within 31 days of receipt. Refunds will be processed in the method by which original payment was made, within 5 business days.

PLEASE NOTE: Shipping and handling charges are non-refundable. If you return a product on which duty and tax has been paid, Seafolly are unable to refund such duty or taxes.

Where do I mail my return or exchange?
Australian Customers

Seafolly Online Returns
PO Box 873

Mascot NSW 1460
AUSTRALIA

US Customers

Attn: Online Returns
Seafolly Newport Beach
1135 Newport Centre Drive CA 92660
USA

Simply securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using a TRACKABLE service to the above address that provides you with a tracking number. This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves.

Refunds

Your refund will be processed in the original form of payment within 5 business days of us receiving your package in accordance with our Returns Policy. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Seafolly.

PLEASE NOTE: Unless your garments are faulty, shipping and handling charges will not be refunded and we will not pay for the cost of sending the goods back to Seafolly.

Replacements/Exchanges

We are more than happy to exchange for another size, colour or item, subject to availability. Exchanges can take up to 5 business days to process. Should you wish to receive the replacement item sooner, send back the unwanted item for a refund and place an order immediately for the new item.

We will accept up to one exchange per order. Should you wish to return the exchange item, we are more than happy to process a refund, should it meet the Returns Policy requirements.

Exchange for an item of the same value

 
Should the item you wish to exchange be of the same value as the original item, please mail back the unwanted item and we will post out an exchange free of charge.

Exchange for an item of a different value

Any difference due will be charged or refunded to the card used to pay for the original order. Should we need to charge an additional amount, a customer service representative will contact you to take the additional payment over the phone.


Can I take my return or exchange instore?

Yes, you can return or exchange items at the below Seafolly Concept stores only. Please note, you are unable to return items purchased on Seafolly.com.au to any other Seafolly Concept stores or stockists other than those locations listed below.

Simply take in the item, along with the enclosed Returns Form, to any of the below retail stores.

In store refunds
    Refund monies cannot be processed in store. The store will accept the goods and Seafolly head office will refund in the method by which original payment was made, within 5 business days.

In store exchanges
   In Australia, an exchange can be processed in store should the item be of the same value (e.g. size change), subject to stock availability. Should you wish to exchange for an item of a different value, you will need to purchase the other item and Seafolly head office will refund your original order payment within 5 business days. Sorry, we cannot refund part-payments or take additional payments should the exchanged item be of a different value to the original item.
   In the US, we unfortauntely cannot process exchange requests. Should you wish to exchange for an item in store, you will need to purchase the other item and Seafolly head office will refund your original order payment within 5 business days.

Australia
Seafolly Bondi Junction, NSW
Seafolly Castle Towers, NSW
Seafolly Carindale, NSW
Seafolly Chatswood, NSW
Seafolly Miranda, NSW
Seafolly Claremont, WA
Seafolly Highpoint, VIC
Seafolly Pacific Fair, QLD
Seafolly Indooroopilly, QLD

United States
Seafolly Newport Beach, CA

We reserve the right to reject the returns of goods which are not returned in accordance with our Returns Policy.


 

 

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