Terms and Conditions

Please read the terms and conditions displayed before using the seafolly.com website. By using the seafolly.com website, your are deemed to have read the terms and conditions and be bound by them.

Privacy – please review our privacy policy which govern this website in order to understand how these are applied.

Conduct

This website has been developed for use by customers and intended customers. You agree not to use the website in any way that causes or is intended to cause access or the website to be damaged, interrupted, or impaired in anyway including but not limited to:

Causing annoyance or nuisance inconvenience or mischief
Fraudulent purposes or in connection with unlawful or criminal activity
Breach of copyright, trademarks, confidence, privacy or any other right
Copyright 2009 Seafolly

Contract

When you place an order to purchase a product from Seafolly, we will send you an email confirming receipt and details of your order. Our acceptance of this offer to purchase will be at the time we dispatch that product to you and a confirming email in this regard is sent. The acceptance will be complete at this time. It is agreed at the time you place an order it is your intention to enter into a contract with Seafolly Pty Limited.

Pricing and availability

Seafolly list products for sale on its website as indicated. Whilst we use our best endeavors to fulfill such orders, we cannot be held responsible if the products are not available at a given point in time. It is further noted that dispatch times indicated below are a guide and are not guaranteed dispatch times and should not be relied upon as such.

Pricing is shown in the currency as indicated at the time the order is accepted.

Customs

When ordering goods from Seafolly.com for delivery to any destination outside Australia, the recipient may be charged import duty and other taxes including but not limited to sales tax which are levied on import values above a threshold by the customs authority in that overseas country. It is the responsibility of the purchaser to pay these amounts to the freight company if applicable prior to delivery. It is outside our area of control and responsibility to determine, advise or influence these charges.

As customs policies vary drastically from country to country, you are requested to direct queries of this nature to your local customs office. Customers should also note that the recipient is to be regarded as the Importer of record and you will need to comply with whatever regulations are required in this regard in the country of the recipient. Seafolly are neither able to advise on process to claim back ,nor refund, any duty and taxes paid should an ordered item be returned.

Consent

Seafolly.com assumes all sales are made to persons over the age of 18. If you are under 18, you need to have the involvement of a parent or guardian.

Payment

Payment is only accepted by means of the credit card types as shown. We are unable to process any other payment form.

Alterations to terms and conditions

We reserve the right to make changes to our website, policies, terms and conditions at any time.

Waiver

Should you breach any terms or conditions, and we take no action against you, we shall be entitled to invoke our rights and remedies in any other situation where you breach these conditions.

Governing Law

The above terms and conditions are governed by the laws applicable of the state of New South Wales in Australia. Both parties submit to the non exclusive jurisdiction of the New South Wales Courts.

Shipping

Delivery is available to the United States only.  We will ship your order as soon as we can, subject to payment authorization and stock availability.

All goods will be delivered by Express post and a flat rate fee of $30 will be charged

Delivery within 2-4 working days from dispatch is a guide  (UPS International Courier Service)

Important information

All orders require a signature upon receipt.

No delivery will therefore be permitted to a Postal Box or similar address.

We are unable to redirect orders once items have been dispatched.

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
We cannot beheld liable for any delay in delivery and the above time is as provided to us by the Freight company.

Returns

If you’re not completely happy with an item, we’ll exchange it or give you a refund, provided that it’s returned to us in its original condition and packaging, unworn, unwashed, and will all labels intact. Please include a copy of your original invoice as we cannot process any return without this number.

Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it’s obvious that this hasn’t been done.

Returns and exchanges are accepted on merchandise within 21 days of receipt. Please ensure to include the original invoice.

PLEASE NOTE: Shipping and handling charges are non-refundable. If you return a product on which duty and tax has been paid, Seafolly are unable to refund such duty or taxes.  Where do I send my return or exchange?  Please send your return or exchange to:

Seafolly Australia
Website Returns Department
Unit 4
247 King Street
Mascot NSW 2020
Australia   

How do I make a return or exchange?  Simply securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using an insured service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).

Refunds

Once your package has been received, your refund will be processed in the original form of payment within seven business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Seafolly.

Replacements/Exchanges

If you’ve requested replacements of a higher value, any difference due will be charged to the card used to pay for the original order. We will do the first exchange with no postage charge when returning the new garment. After the first exchange, postage for any additional exchanges will be charged as per our listed rates.

All replacement items are sent using UPS International Courier Service.